Privacy Policy

Thanks for visiting the Lumen Lights Pretoria. This policy explains the what, how, and why of the information we collect when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.


"Lumen Pretoria", "Lumen”, "we" and "us" variously refer to Lumen Lights Pretoria (Pty) Ltd. a limited liability company registered in South Africa. We provide online platforms that you may use to display, share information, and sell Artisan lights and lifestyle home products and services. “You” or “Customer,” refers to the person or entity that’s registered with us to purchase or use the products or services offered. We may collect and store information about you which may include, but isn’t limited to, names, email addresses, demographic information, IP addresses and location.


If there are any material changes to this Privacy Policy, we’ll post them on the Website and send them to the last email address you gave us. Any changes will be effective as of the date we post them on the Website or send the email (whichever date is later). You may object to any changes within 20 days after they’re posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we’ve already collected from you, but will apply only to information we collect in the future. We won’t treat information of any open account differently from any other open account. If you object to changes in our Privacy Policy, we’ll have to terminate your account.

Information We Collect

When you register with us, purchase products or services, consult with our customer service team, send us an email, or communicate with us in any way, you’re giving us information that we collect. That information may include your IP address, name, physical address, email address, phone number, purchase history, and other demographic information. By giving us this information, you consent to your information being collected, used for the purpose of facilitating current and futuret transactions and communication.

We may store “cookies” or “tags” on your computer. We and our analytics Service Providers (like Google) use those cookies to collect information about your visit and your use of our Website or Services. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block cookies, it may be more difficult (and maybe even impossible) to use some aspects of our Services.

Use and disclosure of Information

To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments. To learn more about the steps we take to safeguard that data, see the Secure payment section.

To send you System Alert Messages. For example, we may let you know about temporary or permanent changes to our Services, like planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.

To communicate with you about your account and provide customer support.

To enforce compliance with our Terms of Use and applicable law. This may include developing tools and algorithms that help us prevent violations.

To protect the rights and safety of our Customers and third parties, as well as our own.

To meet legal requirements like complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms. To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.

To provide, support, and improve the Services we offer. This includes aggregating information from your use of the Services and sharing such Aggregated Information with third parties.